Customer Marketing & Community Manager
S
SimbeRetail Robotics
Remote / San Francisco Bay AreaContractMiddle
Salary8,000 - 10,000 USD per month
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Job Details
- Experience
- 5–8 years
- Required Skills
- Content managementCRM
Requirements
- 5–8 years of experience in customer marketing, customer education, customer community, customer advocacy, or related roles.
- Proven success scaling customer education, certification, or community programs in B2B2C environments.
- Strong experience partnering with Customer Success, Sales, and Product Marketing teams.
- Track record designing and operating customer-facing events at scale, including executive summits and regional gatherings.
- Operational discipline and analytical mindset with experience tying engagement to adoption, retention, and revenue.
- Excellent written and verbal communication skills for engaging frontline retail teams and store executives.
- Experience managing external vendors, agencies, and contractors.
- Familiarity with marketing technologies, including marketing automation, CRM, and content management platforms.
- Willingness to travel 25% to 50% for store visits, summits, and conferences.
- Knowledge of retail operations and frontline workforces strongly preferred.
- Knowledge of AI, automation, and robotics industries strongly preferred.
Responsibilities
- Lead end-to-end delivery and growth of the Tally Robot Certification program, scaling it from pilot to a multi-level structure.
- Refine and operate marketing-led onboarding communication programs that complement Client Success delivery.
- Manage community engagement initiatives, including the Store Leader Summit, awards, leadership councils, and regional meetups.
- Develop a pipeline of store-level advocates for case studies and speaking opportunities.
- Collaborate with Product Marketing to define and track performance metrics tied to adoption, retention, and expansion.
- Operationalize voice-of-customer capture and provide insights to Product, Sales, and leadership teams.
- Manage external vendors, contractors, and agencies to extend team capacity.
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