Director, Business Operations Support Enablement
J
JobgetherHealthcare Technology
Remote work flexibility within the United States.Full-TimeDirector
Salary189,000 - 205,000 USD per year
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Job Details
- Experience
- 8+ years in operational excellence/leadership; 3+ years managing cross-functional programs
- Required Skills
- Stakeholder managementProcess improvementData analyticsChange Management
Requirements
- 8+ years of experience in operational excellence, process improvement, or operational leadership roles within complex enterprise, multi-client, or service environments.
- 3+ years of experience managing cross-functional programs and initiatives with executive-level visibility.
- Deep understanding of healthcare operations, including enrollment, claims processing, and contact center environments.
- Proven ability to deliver measurable improvements in cost, quality, efficiency, and operational performance.
- Strong program management skills with experience managing timelines, resources, risks, and business outcomes.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong executive communication and stakeholder engagement skills.
- Experience developing scalable processes, governance models, and operational best practices.
- Bachelor’s degree or equivalent combination of education and professional experience required.
- Lean Six Sigma certification, project management training, or demonstrated experience leading large-scale improvement programs preferred.
- Ability to work effectively in a remote environment while collaborating across multiple teams and time zones.
Responsibilities
- Lead the execution of process and technology improvement initiatives across healthcare operations and customer programs.
- Drive operational excellence across a portfolio of client accounts by improving performance, efficiency, quality, and scalability.
- Manage end-to-end program delivery, including planning, resource coordination, risk management, and executive communications.
- Conduct operational assessments to identify inefficiencies, process gaps, and opportunities for optimization.
- Develop business requirements and improvement strategies aligned with customer objectives and organizational goals.
- Perform root cause analysis and create actionable recommendations to improve operational outcomes.
- Design work instructions, training programs, and enablement materials to support adoption of new processes.
- Build and maintain dashboards tracking KPIs, cost savings, efficiency improvements, and transformation results.
- Coordinate cross-functional teams to implement automation, workflow enhancements, and operational improvements.
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