Customer Support Specialist
W
WellSaid LabsArtificial Intelligence
Remote (U.S.), Eastern Time, 9-5pmContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer supportCustomer SuccessHubSpotGoogle WorkspaceSlackZendeskNotion
Requirements
- 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company.
- Excellent written and verbal communication skills.
- A genuine curiosity to understand customer problems and find thoughtful solutions.
- The ability to quickly become a product expert and confidently guide customers.
- Experience advocating for customers while balancing business priorities.
- A track record of identifying process improvements using customer feedback and support data.
- Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms.
- Strong organization and attention to detail.
- The ability to prioritize multiple competing tasks with minimal supervision.
- A self-starter mindset with a willingness to learn and adapt quickly.
Responsibilities
- Respond to customer inquiries via email and live chat with timely, professional, and friendly communication.
- Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution.
- Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward.
- Become a product expert who can confidently educate customers on features, best practices, and new product capabilities.
- Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences.
- Provision customer accounts and support customer onboarding activities with accuracy and attention to detail.
- Identify opportunities to improve customer satisfaction through better processes and workflows.
- Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers.
- Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes.
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