Senior Forward Deployed Engineer
A
AssemblyAIArtificial Intelligence
The flexibility of being fully remoteFull-TimeSenior
Salary$140,000 - $240,000 OTE
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Job Details
- Experience
- 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
- Required Skills
- PythonSQLReact
Requirements
- 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
- Experience with SQL, Python, React, and web development frameworks.
- Familiarity with AI/ML tools (preferred).
- Passion for AI technology and a strong desire to apply it to real-world customer challenges.
- Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
- Willingness to wear many hats including software engineer, product manager, account manager, and support.
- Passion for unblocking issues for customers and excited about problem-solving.
- Ability to operate with high energy, handle frequent context switching, and manage multiple projects simultaneously with expansive ownership.
Responsibilities
- Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
- Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
- Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
- Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
- Drive growth in customer usage of the API across varying product offerings and end customer use cases.
- Build strong connections with our customers to ensure their long-term success with our platform.
- Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.
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