Senior Customer Success Manager Enterprise
P
PointClickCareSaaS Healthcare
This position can work remotely and will travel to various client locations as required.Full-TimeSenior
Salary$112,000 - $125,000 (Overtime Non Eligible)+ bonus + benefits
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in a Healthcare Sales, Account Management, or Customer Success Management role.
- Focused experience managing a book of business, primarily with Enterprise customers.
- Proven track record of sustaining and growing relationships.
- Experience using a CRM tool such as Salesforce or Gainsight.
- Proficiency in data analysis and translating results.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Strong written and oral communication and presentation skills.
- Ability to work independently in a remote environment.
Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
- Act as a Trusted Advisor and Business Partner to customer Executive Leadership.
- Provide strategic guidance and a path to value to internal account teams through cross-functional collaboration.
- Leverage PointClickCare customer success methodology to provide a prescriptive relationship management experience.
- Develop turnaround strategies, manage customer expectations, and create save plans for at-risk accounts focused on churn mitigation.
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