Member Relations Manager
C
Common AppHigher Education
Candidates must live in the United States.Full-TimeManager
Salary$59,000-$65,520
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Job Details
- Experience
- 2-4 years of customer/member service background.
- Required Skills
- Project ManagementSalesforceCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementGoogle Workspace
Requirements
- Bachelor’s degree or higher from a four-year college or university, or an equivalent combination of education and experience.
- 2-4 years of customer or member service background.
- Experience in the higher education sector.
- Must live in the United States.
- Willingness to travel to attend a twice-annual Common App Retreat.
- Exceptional verbal and written communication, presentation, and active listening skills.
- Outstanding organizational skills with keen attention to detail.
- Ability to manage multiple accounts and priorities effectively.
- Quick learner capable of understanding and communicating technical concepts to diverse audiences.
- Working knowledge of Google Suite.
- Highly collaborative mindset with the ability to work independently and as part of a team.
Responsibilities
- Serve as the primary contact to assigned member colleges and universities throughout the application year.
- Provide advice to member institutions on leveraging the platform to reach their strategic goals.
- Offer best practices regarding the configuration of member-specific requirements within the application.
- Share relevant industry trends, member-specific statistics, and pertinent information with stakeholders.
- Ensure a smooth experience for member institutions throughout the application cycle.
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