Senior Customer Success Manager
New
H
Hire HangarContent Services
South Africa - Cape Town, Quezon City, Chile - Santiago, Manila, South Africa - Johannesburg, Columbia - Bogotá, Columbia - Medellín, Peru - Lima, Brazil - São Paulo, Argentina - Buenos Aires, Ethiopia - Addis Ababa, Panama - Panama City, Brazil - Rio de Janeiro, Mexico - Mexico City, EST Hours (Mon–Fri, 9AM–6PM)ContractSenior
Salary800 - 3,000 USD per month
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Job Details
- Required Skills
- Account ManagementProcess improvementCRMCustomer SuccessHubSpotSlack
Requirements
- Experience in customer success, account management, or consulting (preferably in a digital services or content business)
- Proven track record managing 10+ accounts or projects independently
- Proficiency with CRM platforms (HubSpot, Go High Level)
- Experience with automation and task management tools
- Excellent communication across calls, video, and async platforms
- Experience with Slack, Calendly, and Zapier in a remote-first environment
- Detail-oriented and process-driven with a strong ability to manage expectations
- Metrics-focused mindset with a knack for identifying opportunities and driving improvement
- Must be available to work full-time during U.S. Eastern Time Zone hours
Responsibilities
- Manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction
- Lead onboarding and training, building walkthroughs and materials that drive early wins
- Serve as a strategic advisor, aligning services with customer goals and measurable outcomes
- Design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms
- Monitor customer health and deploy retention strategies using CRM data and qualitative insights
- Collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement
- Conduct regular check-ins, strategy reviews, and performance updates to maintain alignment
- Capture testimonials, referrals, and social proof to support customer advocacy
- Navigate difficult conversations with professionalism and empathy
- Mentor junior CSMs and contribute to building best practices as the team grows
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