Supervisor - Corporate Travel Services
New
Australia, Canada, France, Germany, India, United Arab Emirates, United Kingdom, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5 years Travel Account Management experience and 3+ years of Supervisory experience
- Required Skills
- Account Management
Requirements
- 5+ years of experience in Travel Account Management.
- 3+ years of experience in a supervisory role.
- Strong understanding of financial travel program drivers.
- Strong written and verbal communication skills.
- Ability to travel 30% of the time.
- College degree preferred.
- Ability to serve as a technical subject-matter expert for corporate accounts.
- Proficiency in monitoring service delivery and providing constructive coaching.
Responsibilities
- Establish individual and team performance goals in collaboration with the Manager of Operations.
- Act as a trainer and problem-solving resource for team members handling complex travel scenarios.
- Monitor real-time Telephone Service Factors (TSF) to ensure compliance with service standards.
- Partner with the Client Development team to support the implementation of new client service programs.
- Create and manage weekly/monthly work schedules to ensure adequate coverage.
- Assess team member strengths and challenges to guide professional development.
- Deliver ongoing written evaluations and provide quarterly and annual performance reviews.
- Research and recommend cost-effective tools and resources to enhance performance.
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