Support Specialist
T
TernTravel Tech
Location: United StatesFull-TimeMiddle
Salary$65K - $85K; $65K – $85K • Offers Equity
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Job Details
- Required Skills
- Artificial IntelligenceRESTful APIsSlackNotion
Requirements
- Experience with accounting or financial tooling, such as payroll, auditing, or reporting software.
- Technical curiosity with a willingness to learn APIs, AI, and automation tools.
- Strong verbal and written communication skills with the ability to explain technical concepts.
- Customer-obsessed mindset with a focus on problem-solving and user retention.
- Comfortable with user-facing enablement including training and video creation.
- Fast learner capable of thriving in a fast-paced, high-energy environment.
- Startup mindset: scrappy, adaptable, and detail-oriented.
- Experience providing technical support for SaaS applications (preferred).
- Familiarity with Intercom, Notion, and Slack (preferred).
- Passion for the travel industry (preferred).
Responsibilities
- Provide prompt, professional, and effective support to travel advisors primarily through chat, email, and 1:1s.
- Identify, diagnose, and resolve technical problems while providing clear communication.
- Become a product expert and provide valuable feedback to internal product and engineering teams.
- Create and maintain comprehensive support documentation for users.
- Collaborate cross-functionally to incorporate customer feedback into the product roadmap.
- Build and deploy AI and automation tooling to enhance support processes and personal productivity.
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