Clinical Implementation Specialist
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSQLJavascriptTableauLookerEHR
Requirements
- Bachelor’s degree in Healthcare Administration, Business, Computer Science, or a related technical field.
- 3+ years of experience working in SaaS, healthcare technology, implementation, customer success, or a similar role.
- Strong project management skills with experience managing multiple strategic implementations simultaneously.
- Technical aptitude with basic data analysis capabilities, including SQL and experience with data visualization tools such as Looker or Tableau.
- Experience managing enterprise stakeholders and driving adoption through change management strategies.
- Excellent communication, presentation, and relationship-building skills, particularly with senior stakeholders.
- Ability to collaborate effectively with clinical teams, technical teams, and business leaders.
- Willingness and ability to travel approximately 25% of the time, with potential travel up to 50% depending on client needs.
- Experience using low-code platforms such as Retool to build operational tools and dashboards.
- Ability to write and understand basic JavaScript and SQL for implementation customization.
- Strong understanding of healthcare workflows and electronic health record (EHR) systems, especially Epic.
Responsibilities
- Lead activation projects for strategic healthcare clients from initial kickoff through implementation, go-live, and ongoing optimization.
- Develop and standardize implementation methodologies, frameworks, and best practices to improve scalability and efficiency.
- Create detailed implementation plans aligned with client goals, timelines, workflows, and operational requirements.
- Coordinate cross-functional teams including IT, clinical teams, administrative staff, Product, and Engineering throughout implementation cycles.
- Configure and customize solutions to support client-specific workflows and healthcare operational needs.
- Build operational tools, dashboards, and reporting workflows using platforms such as Retool to support implementation visibility and performance tracking.
- Develop SQL queries, analytics workflows, and data pipelines to monitor adoption, usage patterns, and implementation outcomes.
- Design and deliver training programs for healthcare providers, staff members, and administrators.
- Define and monitor key performance indicators (KPIs) to evaluate implementation success and client adoption.
- Manage executive-level client relationships during activation phases, ensuring strong engagement and satisfaction.
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