Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow
New
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.Full-TimeSenior
Salary$120,000 - $150,000 a year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of professional experience in a client- or customer-facing role; 7+ years of experience working on healthcare products / working with hospitals; 3+ years of healthcare leadership experience in process improvement, operations management or patient flow.
- Required Skills
- Stakeholder managementProcess improvementData analyticsChange ManagementCustomer Success
Requirements
- Bachelor's degree or equivalent years of related experience.
- 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success.
- 7+ years of experience working on healthcare products / working with hospitals.
- 3+ years of healthcare leadership experience in process improvement, operations management or patient flow.
- Excellent strategic and organizational agility.
- Analytical thinking, strong communication and presentation skills.
- Ability to influence change within complex organizations by using data, problem solving and change management strategies.
- Willingness to travel 25-50% of the time.
- Maniacal obsession with customer happiness, success, and retention.
Responsibilities
- Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning.
- Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency.
- Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders
- Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations.
- Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams.
- Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization.
- Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.
View Full Description & ApplyYou'll be redirected to the employer's site
