Luxury Travel Consultant (Arabic Speaking)
T
Ten Lifestyle GroupLuxury Lifestyle Concierge
Position based in the United Kingdom.Full-TimeMiddle
SalaryCompetitive salary, performance-based bonus, and the Ten Loyalty Rewards program
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Job Details
- Languages
- English and Arabic
- Experience
- Minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service.
- Required Skills
- Customer service
Requirements
- Fluent in English and Arabic with excellent written and verbal communication skills.
- Several years' experience in the travel industry, or a minimum of 3 years' experience in luxury concierge, hospitality or high-end customer service.
- Previous experience booking flights, hotels and other travel arrangements is highly desirable.
- Solid GDS experience, preferably Amadeus.
- Excellent knowledge of the Middle East, particularly Dubai, Abu Dhabi and Doha, with an understanding of key destinations across Asia.
- Strong understanding of luxury lifestyle services and the expectations of affluent and high-net-worth clients.
- Exceptional customer service, communication and relationship-building skills.
- Highly organised with excellent attention to detail and a proactive approach to problem-solving.
- Strong online research skills and the ability to source tailored recommendations quickly and accurately.
- Able to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines.
- Available to work on a full-time basis.
- Must be based in the United Kingdom and maintain a quiet, noise-free home office.
Responsibilities
- Manage end-to-end member requests, delivering tailored recommendations and exceptional service within agreed timeframes.
- Use your destination knowledge, supplier network and negotiation skills to secure the best travel, dining and lifestyle experiences.
- Build strong relationships with members and suppliers to deliver seamless, personalised service.
- Promote Ten's wider lifestyle services, identifying opportunities across travel, tickets, retail and other concierge offerings.
- Resolve member queries and service recovery issues with professionalism and a customer-first mindset.
- Maintain accurate records and ensure all member interactions are updated in real time.
- Gather member feedback and identify opportunities to continuously improve the member experience.
- Maximise commercial opportunities by identifying commissionable bookings where appropriate.
- Consistently deliver the high standards of service expected by luxury and affluent clientele.
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