Manager, Customer Success - Commonwealth

New

AxonPublic Safety Software

Remote - UK or Canada, Work across global time zonesFull-TimeManager

Salary123,750 - 198,000 CAD per year

Apply NowOpens the employer's application page

Job Details

Experience: 8+ years in customer-facing roles; 3+ years managing people in Customer Success or equivalent
Required Skills: SalesforceSaaS

8+ years of experience in customer-facing roles.
3+ years of experience managing people in Customer Success or equivalent.
Proven track record of leading teams serving enterprise and public-sector customers.
Experience driving retention, adoption, and satisfaction through team leadership.
Proficiency with QBRs, success planning, and executive stakeholder management at scale.
Ability to coach others on onboarding, adoption, escalation coordination, and renewal readiness.
Strong partnership skills across Sales, Professional Services, Support, and Product functions.
Familiarity with Salesforce, Gainsight, and customer success tooling.
Understanding of SaaS, cloud, and connected-device or hardware ecosystems.
Excellent written and verbal communication skills with executive presence.
Willingness to travel extensively (up to 40-50%) and work across global time zones.
Degree or equivalent experience.

Manage, mentor, and develop a team of CSMs across Commonwealth territories.
Set clear goals aligned to retention, adoption, NPS, and product utilisation.
Ensure the team acts as a strategic partner to customers by building value roadmaps and leading executive business reviews.
Oversee QBR excellence at scale, including standards, preparation, and follow-through.
Partner with cross-functional teams like Sales, Professional Services, Support, and Product to deliver customer outcomes.
Maintain Salesforce and Gainsight hygiene and monitor customer health visibility.
Adapt success playbooks for public-sector customers with varied operational contexts.

View Full Description & ApplyYou'll be redirected to the employer's site