Customer Success Manager
New
Toronto, CANFull-TimeMiddle
Salary$85,000 - $95,000 a year, 85-95k CAD base salary + 20% variable, paid quarterly
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in a customer-facing role, ideally within high-velocity SaaS Customer Success or Account Management.
- Experience working with supply chain, manufacturing, commerce, or retail customers.
- Proven track record in client retention, strategic account management, and results-oriented relationship development.
- Proven ability to manage and grow a diverse customer portfolio in a high-growth environment.
- Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and AI-enabled tools.
- Strong communication skills with the ability to simplify technical concepts.
- Data fluency with experience analyzing usage patterns, KPIs, and business impact.
- A proactive, resourceful, and autonomous working style.
- Bachelor’s degree or equivalent practical experience.
Responsibilities
- Build consultative relationships focusing on strategic value, adoption, and long-term success.
- Manage a high-volume book of 450 key accounts within SMB and mid-market segments.
- Conduct daily customer calls and perform QBRs, pricing reviews, and value proposition pitches.
- Drive retention and product adoption by leveraging AI-enabled tools and tech-touch playbooks.
- Track customer health, identify risks, and implement proactive mitigation strategies.
- Collaborate with Sales, Onboarding, Product, and Support to ensure seamless customer experiences.
- Contribute to the development of Customer Success frameworks and scalable operating processes.
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