Technical Account Manager
J
JobgetherSoftware, Cloud
BrazilFull-TimeMiddle
SalaryCompetitive compensation package based on location, skills, and experience.
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSPythonGCPJavaKubernetesC#AzureDistributed Systems
Requirements
- 3+ years of experience as a Technical Account Manager, Solution Architect, Customer Engineer, or similar customer-facing technical role.
- Strong experience designing and deploying large-scale distributed systems for mission-critical applications.
- Hands-on knowledge of cloud platforms such as AWS, Azure, GCP, or OpenShift.
- Experience with Kubernetes at a CKAD or CKA level.
- Programming experience in at least one high-level language such as Java, C#, or Python, including relevant enterprise frameworks.
- Familiarity with APIs, event-driven architectures, microservices, identity and access management, security practices, and observability tools.
- Exposure to AI technologies including LLMs, RAG architectures, vector databases, AI agents, prompt workflows, or generative AI application frameworks.
- Understanding of AI infrastructure considerations such as model hosting, governance, security, reliability, latency, and cost management.
- Strong strategic thinking, problem-solving abilities, and the capacity to adapt solutions to unique customer requirements.
- Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Proven ability to build trusted relationships with stakeholders at different organizational levels.
- Willingness to occasionally travel for customer engagements when required.
Responsibilities
- Act as a trusted advisor for strategic enterprise customers throughout their technology adoption journey, from onboarding to long-term success.
- Develop and execute tailored technical adoption plans aligned with customer goals and business outcomes.
- Provide hands-on guidance, architectural recommendations, and best practices to technical and business stakeholders.
- Analyze and advise on modern technology architectures involving AI-enabled automation, LLM-powered workflows, intelligent agents, retrieval systems, and secure infrastructure patterns.
- Help customers identify opportunities where AI tools, copilots, and automated workflows can improve business processes.
- Conduct platform health checks, identify potential risks, support escalation management, and advocate for customer needs internally.
- Collaborate with cross-functional teams including customer success, consulting, support, product, engineering, and sales to improve customer outcomes.
- Participate in strategic customer meetings and occasional on-site engagements to strengthen partnerships and accelerate initiatives.
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