Technical Support Specialist - Spanish
New
Pakistan, Pacific Standard Time (PST) business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Required Skills
- Communication SkillsAnalytical SkillsTechnical supportCustomer support
Requirements
- Fluent in speaking and writing Spanish and English (US)
- Strong analytical skills
- Excellent verbal and written communication skills
- Natural instinct to empathize with users
- Comfortable with rotational shifts
Responsibilities
- Provide bilingual Spanish & English Email, Chat and Voice Support
- Answer inbound inquiries through Motive's support hotline, live chat, or email
- Collect customer support requests and bugs
- Relay findings to product and engineering teams
- Evaluate existing support tools
- Collaborate with engineering to develop tools to enable support function to scale
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