Senior Engineer Virtualisation

New

India, flexible shift-based operationsFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 5+ years

Requirements

Bachelor’s degree or equivalent professional experience in technology, engineering, or related fields.
5+ years of hands-on experience supporting virtualized compute and storage infrastructure.
Strong understanding of enterprise networking, virtualization platforms, and virtual network technologies.
Experience with technologies such as VMware ESXi, VMware SRM, PowerCLI, vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco HyperFlex, or Nutanix.
Knowledge of block-level and file-level storage protocols, SAN switching, enterprise storage arrays, and replication technologies.
Understanding of TCP/IP, OSI model concepts, software-defined storage solutions, and backup technologies.
Experience troubleshooting network and server environments.
Strong customer service mindset with the ability to communicate technical information clearly to both technical and non-technical audiences.
Excellent problem-solving skills with the ability to manage complex operational issues and escalate when needed.
Ability to maintain structured operational processes and follow established procedures.
Ability to remain calm under pressure, manage multiple priorities, and collaborate effectively with teams of varying technical experience levels.
Flexibility to work different shifts and participate in rotational support schedules.

Responsibilities

Monitor and manage customer infrastructure platforms, ensuring stability, availability, and performance.
Troubleshoot client device, application, virtualization, storage, and networking issues through remote support channels.
Own assigned incidents from identification through resolution while maintaining accurate documentation in ticketing systems.
Provide technical support for virtualization environments, including compute, storage, backup, and network infrastructure.
Perform testing of new features and functionality, supporting implementation plans and production validation.
Investigate and resolve equipment, configuration, and operational issues while coordinating with vendors when required.
Maintain technical documentation, knowledge base articles, and best-practice procedures for supported solutions.
Collaborate with engineering teams, operations teams, customers, and management to ensure efficient incident and change management.
Provide emergency on-call support as part of a rotating schedule.
Identify opportunities for process improvements and contribute feedback to enhance operational efficiency.

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