Principal Business Consultant, AI

CanadaFull-TimeSenior

Salary not disclosed

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Job Details

Experience: Minimum of 5 years of experience
Required Skills: Artificial IntelligenceStakeholder managementChange ManagementGenerative AI

Minimum of 5 years of experience working with AI solutions, self-service technologies, digital transformation, or related software consulting domains.
Bachelor’s degree in Business, Information Technology, Computer Science, or a related field is preferred.
Strong experience in enterprise software consulting, customer success, or business process improvement initiatives.
Proven ability to lead complex consulting projects and deliver measurable operational improvements.
Strong executive presence with the ability to influence senior stakeholders and build strategic partnerships.
Experience collaborating across product, engineering, implementation, and business teams within a matrixed organization.
Excellent communication, presentation, and storytelling skills with the ability to simplify complex technical concepts.
Strong analytical mindset with the ability to interpret data, identify opportunities, and recommend effective solutions.
Ability to work independently, manage multiple priorities, and provide thought leadership in evolving technology environments.
Experience with contact center technologies, digital self-service channels, or customer experience platforms is highly valued.
Knowledge of AI technologies, including generative AI applications in customer service environments, is considered an asset.
Familiarity with knowledge management, IVR, routing, ACD systems, or similar customer engagement technologies is preferred.

Lead consulting engagements focused on business transformation, process improvement, and successful adoption of AI-powered and self-service solutions.
Work closely with customers to understand business objectives, operational processes, technical requirements, and opportunities for AI implementation.
Provide strategic recommendations and best practices to help organizations optimize workflows, improve efficiency, and maximize technology investments.
Build and maintain strong relationships with senior stakeholders, acting as a trusted advisor throughout consulting engagements.
Guide application and data consultants through complex programs, coordinating activities and ensuring alignment across implementation initiatives.
Define business success criteria, monitor progress, and ensure solutions deliver measurable value for customers and business units.
Translate business cases into actionable plans, solution designs, and implementation strategies.
Align product launches and adoption strategies with customer use cases, priorities, and expected outcomes.
Facilitate stakeholder alignment, secure internal and external buy-in, and drive successful change management.
Develop and deliver executive-level presentations, demonstrations, and recommendations that communicate the value of AI solutions.

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