Resident Consultant Manager
New
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This role is also open to candidates residing in Canada., Eastern or Central preferredFull-TimeManager
Salary$101,420—$136,363 USD
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Job Details
- Experience
- 8+ years in Customer Success, account management, or consulting; 3+ years in management positions
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 8+ years of experience in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes using a defined methodology.
- Exceptional executive stakeholder management, communications, and emotional intelligence.
- Proven track record of building trust with diverse stakeholders from customer executives to internal teams.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Bachelor's degree from a 4-year institution.
Responsibilities
- Manage a team of Resident Consultants while enhancing and scaling service offerings.
- Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
- Define and execute long-term strategies for the Resident Consultant team.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
- Keep executives informed of progress and advocate for change.
- Champion and model company cultural principles while scaling globally.
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