Growth Engineer, Support Engineering
New
United StatesFull-TimeMiddle
SalaryCompetitive salary range of $205,000–$250,000 per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Artificial IntelligenceFull Stack DevelopmentPrompt Engineering
Requirements
- 4+ years of experience as a full-stack engineer, ideally working on internal tools, automation systems, or developer-facing platforms.
- Proven experience building reliable software solutions that are actively used by teams or customers.
- Strong problem-solving skills and the ability to turn complex operational challenges into scalable technical solutions.
- Experience designing systems with a focus on efficiency, automation, and measurable impact.
- Familiarity with AI technologies, including LLM-based applications, prompt engineering, AI workflows, or automation pipelines, is a strong advantage.
- Ability to work independently, prioritize effectively, and take ownership of projects from concept through delivery.
- Customer-focused mindset with an interest in improving developer experience and support processes.
- Comfort working in fast-paced environments where priorities evolve quickly and initiative is highly valued.
Responsibilities
- Build and maintain internal tools and automation systems that make support operations faster, more accurate, and more scalable.
- Develop AI-assisted workflows to improve issue resolution, triage processes, and customer interactions.
- Identify recurring support challenges and create engineering solutions that prevent issues before they occur.
- Deliver product and developer experience improvements that reduce customer friction and increase usability.
- Collaborate closely with support and product teams to understand real user problems and translate them into technical solutions.
- Own projects end-to-end, from identifying opportunities to shipping and measuring the impact of solutions.
- Create systems that increase team efficiency and allow support operations to scale without relying only on additional resources.
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