Customer Success Manager (Public Sector & Endpoint Security)
New
Dallas, TexasFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityAccount ManagementCustomer Success
Requirements
- B.S. in Computer Science or an equivalent engineering degree.
- 5+ years of experience working with Enterprise software solutions.
- 5+ years of experience in customer success roles, preferably with security companies.
- Experience managing a portfolio of large enterprise and/or Federal customers.
- Strong problem-solving skills with good business acumen.
- Domain expertise in Mobility & Security (highly desirable).
- Ability to travel.
Responsibilities
- Proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams.
- Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities.
- Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
- Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer.
- Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
- Gather Customer’s feedback about products and use-cases to channel them effectively to drive product capabilities.
- Assist the Customer with deployment planning, best practices deployment approach, and proactive management of risks.
View Full Description & ApplyYou'll be redirected to the employer's site
