Member Solutions Representative
Within the State of KentuckyFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceNegotiation
Requirements
- Must be able to work on Saturdays.
- Must be service-oriented and enjoy working with the public.
- Must work effectively under stress and meet tight deadlines.
- Basic understanding of financial principles and debt collection practices.
- Ability to handle sensitive information with confidentiality and professionalism.
- Results-focused attitude with a commitment to excellent member service.
- Must be based in the state of Kentucky.
Responsibilities
- Maintain regular communication with members, team members, and leaders regarding account updates.
- Utilize resources to contact members and document accounts with detailed notes.
- Listen for trigger words to identify assistance options like workouts and forbearance.
- Negotiate payment plans and settlements to reduce financial losses.
- Stay available for calls while providing exceptional member service.
- Maintain acceptable quality assurance audit scores and adhere to FDCPA guidelines.
- Develop and implement strategies for lowering delinquency and charge-offs.
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