Senior Transport Coordinator
PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft ExcelCustomer serviceCRM
Requirements
- 5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment.
- Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites.
- Excellent written and verbal communication skills with a strong customer-service orientation.
- Deep understanding of freight booking systems, warehouse operations, and transport documentation.
- Advanced organisational and multitasking skills with strong attention to detail.
- Confident using Excel, logistics portals, and email for real-time updates and client reporting.
- Ability to handle pressure, manage competing priorities, and maintain accuracy.
- Experience in domestic and international freight (road, rail, or sea) is desirable.
- Background working with Australian transport companies or warehouse networks is desirable.
- Familiarity with ERP, TMS, or CRM systems is desirable.
- MachShip System experience is preferred.
Responsibilities
- Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations.
- Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations.
- Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments.
- Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities.
- Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery).
- Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution.
- Recommend and implement process improvements to streamline transport scheduling and communication efficiency.
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