Gerência de Serviços de Informática (Regional Delivery Manager)
New
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Advanced English and Spanish skills are required.
- Experience
- 2 to 5 years
- Required Skills
- Project ManagementTechnical support
Requirements
- Bachelor’s degree completed in Computer Science, Information Systems, Medical Technology, or related fields.
- 2 to 5 years of professional experience in technical IT applications.
- Experience leading technical teams and managing complex service delivery initiatives.
- Strong knowledge of IT service management, implementation processes, and customer support operations.
- Ability to manage multiple priorities and coordinate projects across different departments and organizational levels.
- Advanced English and Spanish skills are required.
- Strong leadership, coaching, problem-solving, and decision-making abilities.
- Willingness to travel approximately 25% of the time.
- Previous experience in healthcare environments, laboratory information systems, or hospital technology solutions is highly desirable.
Responsibilities
- Lead and manage technical teams responsible for implementing and supporting healthcare technology solutions and laboratory information systems.
- Develop and execute installation, implementation, and support strategies for complex customer environments.
- Coordinate professional services activities, ensuring successful project execution, quality standards, and customer satisfaction.
- Manage multiple complex projects simultaneously, prioritizing resources, timelines, risks, and business objectives.
- Serve as the communication bridge between field service teams, technical support teams, customers, and global stakeholders.
- Support customers through complex technical and commercial inquiries via meetings, calls, emails, and online collaboration channels.
- Provide leadership, coaching, and guidance to technical teams while ensuring continuous improvement of skills and performance.
- Collaborate with sales and marketing teams to identify opportunities and deliver solutions aligned with customer needs.
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