Support Engineer - RDG
New
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SQLMicrosoft ExcelLinux
Requirements
- Bachelor’s degree in Engineering or a related technical discipline.
- Strong proficiency in Microsoft Office, particularly Microsoft Excel.
- Basic understanding of SQL and database concepts.
- Familiarity with Linux/Unix operating environments.
- Understanding of GSM technology and mobile network architecture.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively in team environments and across functions.
- Customer-oriented mindset with the ability to manage multiple tasks.
- Eagerness to learn and adapt within the telecommunications industry.
Responsibilities
- Maintain and update databases containing roaming and network information.
- Provision and configure customized solutions based on service specifications.
- Manage service inboxes, documentation repositories, and operational records.
- Perform updates for IR21 information, IR85 (MVNO) configurations, numbering plans, and short codes.
- Prepare and maintain monthly reports for short code updates and operational activities.
- Handle service requests, trouble tickets, and customer issues within agreed SLAs.
- Support customer onboarding and implementation activities.
- Act as a liaison between customers and internal implementation functions.
- Validate network information to ensure accurate database configuration.
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