Senior Customer Success Engineer
New
Based in the United StatesFull-TimeSenior
Salary$120,000–$150,000, plus bonus eligibility
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- HTMLCSSJavascriptGoogle Analytics
Requirements
- 5+ years of experience implementing, developing, or managing digital technology solutions.
- Previous experience in Customer Success, Professional Services, Solutions Consulting, Sales Engineering, or another customer-facing technical role.
- Strong proficiency in JavaScript, with hands-on experience developing custom solutions.
- Working knowledge of HTML, CSS, browser developer tools, page lifecycle concepts, and web performance optimization techniques.
- Experience with digital analytics platforms such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, Tealeaf, or similar technologies.
- Excellent project management and organizational skills, with the ability to manage multiple customer engagements simultaneously.
- Outstanding communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders at all organizational levels.
- Adaptability, problem-solving abilities, and willingness to travel occasionally (approximately 10%).
Responsibilities
- Manage the technical onboarding, implementation, adoption, and long-term success of a portfolio of enterprise customers.
- Partner with stakeholders to understand business goals, define technical requirements, and design implementation strategies that support digital transformation initiatives.
- Configure the platform to meet customer needs, ensuring optimal performance and alignment with business objectives.
- Develop custom JavaScript solutions to capture analytics data and support advanced customer use cases.
- Build dashboards, reports, alerts, and other monitoring tools that provide clients with actionable insights into their digital experiences.
- Troubleshoot technical issues, optimize implementations, and provide expert guidance on web technologies, analytics, and performance best practices.
- Maintain strong client relationships while managing multiple projects, adapting to changing priorities, and delivering an exceptional customer experience.
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