Contact Center Representative (Medical Record Retrieval)
A
AdvantmedMedical Records
United States, 08:00 am to 05:00 pmTemporaryEntry
Salary13 - 14 USD per hour
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Job Details
- Languages
- Spanish, English
- Experience
- 1+ years
- Required Skills
- Relationship buildingMS OfficeData entry
Requirements
- Ideally 1+ years of call center experience demonstrating adaptability and problem-solving skills.
- Must be bilingual with fluency in both Spanish and English.
- Possess own Windows-based system or laptop.
- Maintain high-speed internet with an Ethernet connection.
- Ensure a reliable power backup for the home office.
- Availability to be on video during the training period.
- Demonstrate excellent communication skills for engaging with healthcare providers.
- Ability to build and maintain positive relationships with healthcare professionals.
- Consistent attendance and punctuality.
Responsibilities
- Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
- Schedule appointments with providers for record collection and retrieval.
- Resolve issues efficiently through phone and electronic communication.
- Handle a high volume of outgoing calls effectively.
- Adapt to and follow instructions based on evolving project and business needs.
- Maintain a professional attitude and customer-focused approach.
- Utilize MS Office tools to streamline tasks and enhance productivity.
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