Helpdesk System Administrator
New
Fully remote work, Most users active after 11:00Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Ukrainian
- Required Skills
- NetworkingTroubleshootingGoogle WorkspaceSlack
Requirements
- Confident macOS user with curiosity about the Apple ecosystem.
- Hands-on IT experience (helpdesk, internship, or technical degree).
- B1–B2 level English proficiency for communicating with users and suppliers.
- Understanding of networking fundamentals such as the OSI model and protocols.
- Systematic troubleshooting and problem-solving skills.
- Strong self-organization and ability to prioritize daily tasks.
- Experience with MDM, Apple Business Manager, or ticketing systems (preferred).
- Automation skills using Zapier, Make, JavaScript, or Bash (preferred).
Responsibilities
- Manage the full corporate hardware lifecycle: procurement, device setup via macOS/MDM, inventory, and shipping.
- Handle technical onboarding and offboarding tasks including access control and equipment provisioning.
- Provide helpdesk support across the organization using Zoho Desk.
- Manage tool access and subscriptions for 100+ services, including audits, renewals, and invoice coordination.
- Support security basics, including access control, phishing prevention, and employee training.
- Document work and improve internal IT processes and knowledge base.
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