Customer Service Representative
New
United StatesFull-TimeMiddle
Salary20.75 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 1–2 years
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- High school diploma or equivalent (GED).
- 1–2 years of customer service experience in a contact center or service-oriented environment.
- Fluency in both English and Spanish.
- Strong verbal and written communication skills.
- Active listening and empathy skills.
- Effective problem-solving and critical-thinking abilities.
- Experience using multiple computer systems or web-based applications preferred.
- Experience with learning management systems (LMS) preferred.
- Experience handling multi-channel communications in a fast-paced environment preferred.
- Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus.
Responsibilities
- Handle inbound customer contacts via phone, chat, email, and other channels.
- Use interaction flows and program training to research, troubleshoot, and resolve inquiries.
- Provide clear verbal and written guidance on program details and eLearning platform navigation.
- Apply empathy and professional service techniques to resolve challenging situations.
- Place outbound calls and respond to messages to address questions or resolve account issues.
- Accurately enter and update customer information across multiple business and learning management systems.
- Process routine transactions, including credit card payments, in compliance with PII and PCI requirements.
- Provide LMS technical support including access codes, password resets, and account lockouts.
- Identify and escalate recurring customer concerns to management.
- Collaborate on creating and maintaining team resource materials and job aids.
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