Technical Account Manager
New
USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerKubernetesRESTful APIsDevOpsSaaSDistributed Systems
Requirements
- Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
- Proven experience diagnosing performance, reliability, and scalability challenges in production environments.
- Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, and cloud environments.
- Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders.
- Confidence in building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
- Experience working closely with Support, Product, Engineering, and Customer Success teams.
Responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
- Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
- Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally.
- Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
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