Senior Technical Account Manager
New
D
Dropzone AICybersecurity
Remote - USFull-TimeSenior
Salary$148,000 — $170,000 USD
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Job Details
- Experience
- 2-5 years
- Required Skills
- SQLCybersecurityRESTful APIs
Requirements
- 2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) in cybersecurity or enterprise software.
- Strong understanding of the Security Operations Center (SOC) environment, tools, and workflows.
- Expertise in SIEM and SOAR integrations.
- Knowledge of security alert workflows and incident investigation processes.
- Technical proficiency in writing SQL queries to extract and analyze data.
- Experience working with APIs or integration tools.
- Excellent organizational skills for managing multiple accounts and tasks.
- Superb communication skills with the ability to translate technical concepts for varied audiences.
- Professional writing ability for customer emails, documentation, and internal notes.
- Adaptable and proactive mindset suitable for a startup environment.
Responsibilities
- Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.
- Walk customers through integrations, ensuring successful deployment using our documentation and best practices.
- Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.
- Use SQL to extract and analyze customer data for troubleshooting or usage insights.
- Partner with engineering to escalate and resolve technical issues as needed.
- Manage a book of customer accounts, acting as their primary technical point of contact.
- Organize and run regular check-ins, including setting agendas and documenting action items.
- Handle customer support requests with urgency and empathy, ensuring timely follow-up and resolution.
- Maintain meticulous records in internal systems to track issues, feature requests, and customer feedback.
- Contribute to improving documentation and knowledge bases to help customers self-serve.
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