Commercial Insurance Claims Advisor
New
Remote FirstFull-TimeMiddle
Salary$50,000 - $68,000 a year
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Job Details
- Experience
- 2+ years of commercial lines insurance experience; 2+ years of direct claims experience
- Required Skills
- CRM
Requirements
- Valid provincial broker’s license (RIBO preferred).
- 2+ years of commercial lines insurance experience.
- 2+ years of direct claims experience.
- Ability to provide empathy and sensitivity during difficult conversations.
- Strong communication skills with the ability to explain complex topics in a clear, simple manner.
- Strong attention to detail.
- Proven flexibility when managing multiple clients at a time.
- CRM, CAIB, or CIP designations are considered a great asset.
Responsibilities
- Support and advise clients as soon as they report a claim.
- Provide a supportive ear and insurance expertise to clients who have suffered a loss.
- Actively manage and maintain open claims files.
- Serve as the main contact for vendors and follow up on any unresolved issues or abeyances.
- Assist with the administration and upkeep of the claims document management system.
- Support the creation and review of internal process flows, job aids, guides, and lesson plans.
- Advocate for the client during the entire claims process, escalating issues whenever necessary.
- Take a proactive approach to challenges, working ahead to prevent potential issues.
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