Billing Specialist
New
Remote NAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Spanish. French and German are a plus.
- Experience
- 1+ year
- Required Skills
- Analytical SkillsCustomer support
Requirements
- Fluency in English and Spanish (French and German are a plus)
- 1+ year of experience in a B2B SaaS customer support role or relevant experience
- Excellent written and verbal communication skills
- Experience with ticketing tools and support systems
- Strong technical aptitude for billing-related concepts
- Analytical mindset for investigating and resolving complex inquiries
- Strong time management and prioritization skills
- High level of empathy and customer orientation
- Ability to multitask across different platforms and communication channels
- Comfortable working cross-functionally in an international, multilingual, remote environment
- Comfortable using AI-powered tools
Responsibilities
- Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
- Assist customer-facing teams with invoicing, subscriptions, and payment management topics
- Maintain accurate customer account balances
- Collaborate closely with the Accounts Receivable and Cash Collection teams
- Build and maintain professional relationships by delivering a world-class billing support experience
- Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
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