Implementation Manager

New

WunderkindPerformance Marketing

New York; RemoteFull-TimeManager

Salary80,000 - 100,000 USD per year

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Job Details

Experience: 4+ years of professional experience, including 2+ years in SaaS implementation or consulting
Required Skills: Project ManagementDigital Marketing

4+ years of professional experience.
2+ years of experience in SaaS implementation or consulting.
Proven leadership in complex client engagements.
Strong track record of high-stakes project management with executive stakeholders.
Expertise in digital marketing/MarTech ecosystems (e.g., ESPs, commerce platforms, tag managers).
Exceptional problem-solving and relationship-building skills.
Ability to navigate competing priorities and drive alignment.
Highly skilled in translating technical concepts into strategic business value.
Solutions-driven and proactive mindset.

Lead end-to-end implementation for new clients, ensuring seamless onboarding and sustained success.
Manage strategic projects for existing clients, such as product expansions, re-integrations, and custom initiatives.
Develop a deep knowledge base of your clients' technical setups, business needs, and performance preferences to serve as a strategic advisor over the long term.
Build and nurture relationships with executive-level stakeholders in marketing, technology, and design.
Serve as the primary internal and external point of contact, collaborating across Professional Services, Customer Success, and Product teams.
Translate complex technical concepts into actionable solutions for diverse audiences.
Oversee cross-functional teams in design, engineering, and QA to deliver on-time and within scope.
Proactively identify and resolve risks or blockers to achieve successful outcomes.
Drive continuous improvement of implementation processes and contribute insights to new product launches.

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