Manager, Commercial Operations
New
Based in the United StatesFull-TimeManager
SalaryCompetitive base salary range of $120,000–$140,000 with equity eligibility.
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Job Details
- Experience
- 7–10 years
- Required Skills
- Salesforce
Requirements
- 7–10 years of experience in Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Sales Operations, Legal Operations, Procurement, or a related field.
- Proven experience negotiating and managing customer-facing commercial agreements, including MSAs, SOWs, DPAs, and order forms.
- Demonstrated ability to build, improve, and scale operational processes, workflows, and governance frameworks.
- Experience managing teams, cross-functional programs, or business-critical operational initiatives.
- Strong commercial and contractual judgment, including experience working independently or alongside external legal partners.
- Excellent written and verbal communication skills, with the ability to influence Sales, Finance, Leadership, and customer stakeholders.
- Ability to manage competing priorities, operate with incomplete information, and make sound business decisions.
- Strong ownership mindset with a track record of bringing structure to complex or evolving environments.
- Experience in B2B SaaS or technology organizations is preferred.
- Experience with pricing governance, discount approval frameworks, and deal desk operations is a plus.
- Familiarity with Salesforce and contract lifecycle management (CLM) platforms is preferred.
- Knowledge of vendor management, procurement processes, data privacy regulations such as GDPR and CCPA, and security frameworks such as ISO 27001 is beneficial.
Responsibilities
- Manage customer contract operations end-to-end, including MSAs, SOWs, DPAs, order forms, and contract negotiations from initial review through signature.
- Maintain contract management systems, including templates, clause libraries, negotiation playbooks, and governance processes.
- Own renewal management processes to reduce risk, protect revenue, and ensure timely execution of customer renewals.
- Lead commercial review processes for non-standard terms, partnering with external legal advisors when specialized support is required.
- Support Sales teams with contract and pricing guidance, enabling faster deal execution while maintaining appropriate controls.
- Develop and scale a structured deal desk function, including approval workflows, pricing frameworks, and commercial governance.
- Create repeatable processes, documentation, workflows, and controls that improve consistency and operational efficiency.
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