Manager, Commercial Operations
New
Remote (USA-based)Full-TimeManager
Salary$120,000 - $140,000 (equity eligible)
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Job Details
- Experience
- 7–10+ years
- Required Skills
- SalesforceNegotiationSaaS
Requirements
- 7–10+ years of relevant experience in Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, or Sales Operations.
- Hands-on experience negotiating and managing customer commercial agreements end to end.
- Demonstrated track record of managing people, processes, or cross-functional programs.
- Ability to design and document repeatable processes to improve cycle time and consistency.
- Strong commercial and contractual judgment, capable of operating without an in-house legal team.
- Excellent written and verbal communication skills across all levels of the organization.
- Experience in B2B SaaS or technology preferred.
- Familiarity with Salesforce and CLM tooling preferred.
- Knowledge of data privacy frameworks and security standards such as ISO 27001 preferred.
Responsibilities
- Own customer-facing contracting end to end including MSAs, SOWs, DPAs, order forms, and redlines.
- Manage the contract management platform, templates, clause library, and negotiation playbooks.
- Oversee renewal management to protect at-risk bookings.
- Operate the commercial review gate on non-standard terms and manage outside counsel.
- Partner with Sales to structure deals and apply consistent pricing and discount guidance.
- Design, document, and scale repeatable processes and deal desk approval frameworks.
- Coordinate cross-functionally with Sales, Finance, Security, and Product teams.
- Report on contracting throughput, cycle times, renewal exposure, and pricing trends.
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