Customer Success Manager
New
This position will require residing in New York, New Jersey, or ConnecticutFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceNegotiationMS OfficeClient relationship managementSaaS
Requirements
- Bachelor’s degree
- 3+ years of client service experience
- Strong client relationship management skills
- Proficiency in Salesforce and MS Office Suite
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational, project management, and multitasking skills
- Ability to effectively manage high-pressure situations and conflict resolution
- Negotiation skills at all management levels
- Excellent presentation and product demonstration skills
- Strong problem-solving and analytical skills
- Collaborative and self-motivated, with the ability to work independently
- Experience with healthcare/homecare industry and SaaS platforms preferred
Responsibilities
- Build and maintain relationships with clients, serving as the primary point of contact for day-to-day operational items.
- Ensure client retention through delivery of exceptional service and support.
- Uncover business needs and challenges to provide tailored solutions and exceed customer satisfaction goals.
- Partner cross-functionally with product teams to provide insightful feedback and resolve system issues.
- Maintain weekly communication, document client health in status reports, and conduct quarterly reviews.
- Lead tailored product demonstrations to show the value of additional solutions.
- Travel to client sites, conferences, and industry events to represent the company (10-25% travel).
- Manage a set of KPIs to drive customer satisfaction, including support metrics and ticket turnaround times.
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