Senior IT Business Analyst / Project Manager – Ecommerce
New
L
LATAMEcommerce and Retail
100% remote work to provide flexibility and work-life balance.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Advanced written and spoken English
- Experience
- At least 5 years of experience in IT roles and project management
- Required Skills
- Project ManagementSQLAgileBusiness AnalysisCRMZendesk
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
- At least 5 years of experience in IT roles and project management
- Advanced written and spoken English
- Intermediate-level SQL proficiency
- Knowledge of VTEX and Zendesk
- Expertise in CRM tools, preferably Cordial
- Strong expertise managing and implementing processes with ecommerce OMS platforms
- Ecommerce and Retail experience
- Solid project management skills including Waterfall and Agile methodologies
- Ability to work independently and communicate across multiple time zones and cross-functional teams
Responsibilities
- Collaborate with stakeholders to understand their needs and gather detailed business requirements; manage projects according to defined priorities
- Analyze technical and functional requirements and solution options, translating and communicating them to business stakeholders in a clear, logical manner
- Develop and document business process models illustrating current and future states
- Propose and design technical and process solutions that meet business needs and objectives
- Work with IT and other departments to implement solutions and ensure alignment with business goals
- Communicate findings, recommendations, and project updates to stakeholders and executives
- Create detailed documentation of business requirements, processes, and solutions
- Participate in testing and validating new systems and processes to meet business requirements
- Generate and track project plans, reporting status to business stakeholders on a weekly basis or as required by the project
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