Customer Success Manager
New
N
n8nAutomation Software
Location: TexasFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIsStakeholder managementCustomer SuccessSaaS
Requirements
- Enterprise Customer Success experience managing a portfolio of enterprise SaaS customers
- Ability to run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end
- Value & outcomes mindset with experience translating product usage into measurable business outcomes, ROI, and executive-ready narratives
- Technical fluency to engage with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture
- Commercial acumen with experience supporting renewals and expansion opportunities
- Operational rigor in running a structured operating cadence and managing competing priorities
- Clear, high-trust communication skills for both technical builders and executive stakeholders
- Cross-functional leadership experience partnering with Sales, Support, Solutions Engineering, and Product
- Builder mindset in ambiguity, thriving in fast-moving environments
Responsibilities
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
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