Senior Java IVR Application Developer
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSSQLCloud ComputingJava EESpring Boot
Requirements
- 7+ years of software development experience
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Hands-on experience with cloud platform engineering, preferably AWS
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
- Hands-on experience developing IVR applications (Nice to have)
- Understanding of IVR platforms and voice contact center systems (Nice to have)
- Experience with speech standards (VoiceXML, SRGS, MRCP, CCXML) (Nice to have)
Responsibilities
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
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