Customer Success Associate
New
Remote, United StatesFull-TimeMiddle
Salary$46,750 - $60,000
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Job Details
- Experience
- 2-3 years
- Required Skills
- SalesforceAccount ManagementRelationship managementCustomer support
Requirements
- Bachelor’s degree or equivalent work experience.
- Past experience in a healthcare setting.
- 2-3 years of experience in Implementation, Account Management, or a related field.
- Strong customer service and relationship-building skills.
- Demonstrated experience handling escalated or complex customer support issues.
- Strong listening and presentation skills.
- Ability to analyze information, identify issues, and support problem resolution.
- Excellent verbal and written communication skills.
- Ability to prioritize, organize, and manage multiple tasks effectively.
- Strong attention to detail.
- Driven and self-motivated.
Responsibilities
- Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
- Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
- Actively manage procedure additions and deletions, and create new bundles as needed.
- Manage customer requests and follow established processes for issue resolution.
- Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
- Provide guidance on Marketplace tools, features, and best practices.
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