Technical Business Analyst - ServiceNow
New
Fully Remote (EST hours), EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNow
Requirements
- U.S. Citizenship.
- Ability to obtain and maintain a Secret Level security clearance.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL v4 Foundation (preferred).
- PMP or Agile certifications (CSM, SAFe PO/PM) (preferred).
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements.
- Translate business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis between legacy processes and ServiceNow Out of the Box functionality.
- Collaborate with Agile Coaches to design and document standard operating procedures.
- Review user stories and requirements for accuracy to ensure they meet the Definition of Ready.
- Mentor junior team members on business context, federal domain constraints, and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts to maintain quality control.
- Develop process maps, workflows, and data models to visualize service delivery.
- Advise stakeholders on ServiceNow best practices and minimize excessive customization.
- Execute User Acceptance Testing plans and coordinate sessions with government personnel.
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