Player Engagement Agent - French/English
New
K
Keywords StudiosGaming, Customer Support
Katowice, Silesian Voivodeship, PolandFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French (C1-C2 level), English (B2 level or higher)
- Required Skills
- MS OfficeTroubleshootingCRMCustomer supportGoogle WorkspaceZendesk
Requirements
- Mastery in C1-C2 level French proficiency.
- English at B2 level or higher.
- Excellent communication skills.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling inquiries.
- Proactivity in identifying and addressing player concerns.
- Proficiency in navigating knowledge bases.
- Basic troubleshooting skills to assist with technical challenges.
- Availability for full-time work, including weekends (Saturday and Sunday).
- Familiarity with Helpshift/Zendesk or other CRM tools.
- Experience with MS Office or Google Suite apps.
Responsibilities
- Deliver excellent customer support to players through ticketing, email, or chat.
- Investigate and resolve player inquiries promptly.
- Assist internal teams with project-related requests.
- Gather and deliver player feedback according to established procedures.
- Provide translations to ensure seamless communication.
- Maintain accurate and detailed reports to keep processes streamlined.
- Escalate issues following established procedures.
- Contribute to support processes with personalized macros and knowledge base maintenance.
- Maintain high-quality standards through the QC process.
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