Enterprise Solutions Engineer (Post-Sales)

New

NoibuEcommerce Analytics

Remote, CanadaFull-TimeMiddle

SalaryCA$120K - CA$140K; Base salary and OTE CA$120K – CA$140K

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Job Details

3+ years of experience in Solutions Engineering, Technical Account Management, or a customer-facing technical role.
Strong technical knowledge of APIs and web-stack technologies.
Hands-on experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP.
Experience working cross-functionally with Customer Success, Support, Product, and Engineering teams.
Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
Strong project management skills to handle multiple enterprise accounts simultaneously.
Proven ability to thrive in fast-moving, ambiguous environments.
Strong troubleshooting instincts and a drive to deepen technical acumen.
Experience in an ecommerce environment or with platforms like Shopify, Magento, or Salesforce Commerce Cloud (bonus).
STEM degree or background in Computer Science (bonus).

Own the technical relationship and outcomes for a portfolio of enterprise customers.
Support and lead structured onboarding, including technical discovery and SDK/integration implementation.
Develop a thorough understanding of customer ecommerce environments to architect tailored solutions.
Partner with Customer Success Managers on renewals, expansion, and churn mitigation through technical sessions.
Serve as the technical escalation point for enterprise accounts, coordinating resolution with internal Engineering teams.
Deliver training and enablement content to empower customer teams.
Act as a technical consultant to stakeholders, including C-suite, on platform usage and integration strategy.
Surface customer use cases and product gaps to internal Product and Engineering teams.

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