- Own the technical relationship and outcomes for a portfolio of enterprise customers.
- Support and lead structured onboarding, including technical discovery and SDK/integration implementation.
- Develop a thorough understanding of customer ecommerce environments to architect tailored solutions.
- Partner with Customer Success Managers on renewals, expansion, and churn mitigation through technical sessions.
- Serve as the technical escalation point for enterprise accounts, coordinating resolution with internal Engineering teams.
- Deliver training and enablement content to empower customer teams.
- Act as a technical consultant to stakeholders, including C-suite, on platform usage and integration strategy.
- Surface customer use cases and product gaps to internal Product and Engineering teams.
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