Qualia Administrator / Super User
New
Based in the United States, Standard business hoursFull-TimeMiddle
Salary60,000 - 90,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Compliance
Requirements
- 3+ years of experience as a system administrator, super user, or power user within real estate closing, title, or escrow platforms (Qualia experience strongly preferred).
- Strong understanding of real estate transaction workflows, closing processes, and compliance considerations.
- Experience configuring software systems, including workflows, templates, permissions, and integrations.
- Strong technical aptitude with the ability to understand system architecture, data structures, and process mapping.
- Excellent communication skills with the ability to translate technical concepts into clear, user-friendly guidance.
- Proven ability to train and support end users in a structured and effective manner.
- Detail-oriented mindset with strong organizational skills and a focus on accuracy and compliance.
- Ability to work independently in a remote environment while collaborating across distributed teams.
Responsibilities
- Act as the primary subject matter expert for the Qualia platform, supporting users with system-related questions, troubleshooting, and enhancements.
- Configure, maintain, and optimize workflows, transaction stages, templates, and system settings to align with business and regulatory requirements.
- Support end users through training, documentation, and ongoing guidance to improve adoption and platform proficiency.
- Manage user roles, permissions, and data access controls to ensure system security and compliance standards are upheld.
- Collaborate with cross-functional teams to identify system gaps, streamline processes, and implement scalable improvements.
- Assist in diagnosing and resolving technical issues, escalating when necessary, and ensuring timely resolution.
- Create and maintain process documentation, including guides, runbooks, and best practice resources.
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