Lead Operations Engineer
New
C
CacheFlyContent Delivery Network
United States. United Kingdom. Croatia. France. Germany. Canada, 24/7 coverage provided for incidents and customer support.Full-TimeLead
SalaryCompetitive salary and annual bonus (15% target)
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Job Details
- Required Skills
- BashNginxLinuxCoachingNetworking
Requirements
- In-depth Linux system administration experience at scale.
- Deep understanding of HTTP and caching.
- Strong networking knowledge, specifically routing and TCP/IP.
- Proven ability to troubleshoot and resolve complex, customer-facing issues.
- Ability to reverse-engineer system architectures with limited documentation.
- Clear, professional communication with customers under pressure.
- Hands-on experience with Nginx, HAProxy, and Varnish.
- Experience with BGP and anycast routing.
- Proficiency with CentOS, RHEL, or Rocky Linux.
- Proficiency in a scripting language such as Bash, Python, or PHP.
- Experience operating in high-availability, latency-sensitive environments.
Responsibilities
- Serve as the primary technical resource and senior escalation point for the Operations team.
- Work hands-on across all core responsibilities — provisioning, upgrades, configuration management, performance work, and customer support.
- Lead the response on large-scale incidents and oversee the handling of smaller ones.
- Own communication with large and strategic customers during incidents and escalations.
- Author incident post-mortems and drive actionable follow-ups and process improvements.
- Continuously improve CDN reliability, performance, and operational excellence across the platform.
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