Wireless Systems Technical Support Engineer
New
I
Intracom TelecomTelecommunications
Florida, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- SQLLinux
Requirements
- Associate or Bachelor’s degree in Computer Science, Telecommunications, or Electrical Engineering.
- Minimum 5 years proven working experience in Technical Support or Field Engineer roles in RF systems.
- Knowledge of RF systems theory.
- Knowledge of L2/L3 networking and protocols.
- Availability to travel within the USA.
- Experience in using network protocol analyzers and traffic generators (desired).
- Working knowledge of Linux (desired).
- Knowledge of SQL (desired).
- Experience with NMS systems (desired).
- Microwave systems experience (highly desirable).
Responsibilities
- Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
- Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate wireless solutions.
- Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
- Collaborate with team members to resolve complex technical challenges and enhance customer service experiences.
- Utilize Microsoft Office and SQL for documentation and reporting purposes.
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