- Provide technical support and troubleshoot customer issues involving microwave and millimeter-wave systems and related network protocols.
- Travel to customer sites to supervise installation, alignment, and commissioning of trial systems.
- Train customer engineers to install and operate the wireless solutions.
- Manage computer systems and hardware through IT and desktop support practices.
- Collaborate with engineering and R&D teams on escalations and product improvements.
- Communicate findings and resolutions to customer engineering teams.
- Prepare technical documentation and reports using Microsoft Office and SQL.
- Investigate and resolve throughput and performance issues on deployed wireless links.
Linux