- Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
- Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate wireless solutions.
- Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
- Collaborate with team members to resolve complex technical challenges and enhance customer service experiences.
- Utilize Microsoft Office and SQL for documentation and reporting purposes.