Wireless Technical Support Engineer
New
I
INTRACOM TELECOMWireless telecommunications
Residency in the US requiredFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 8-10 years of proven working experience in Technical Support or Field Engineer Roles directly involving the installation, commissioning, and troubleshooting of RF systems.
- Required Skills
- Linux
Requirements
- Associate or bachelor’s degree in Telecommunications, Electrical Engineering, or Physics.
- Minimum 8–10 years of technical support or field engineering experience involving RF system installation, commissioning, and troubleshooting.
- Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable.
- Working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
- Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS.
- Working knowledge of Linux.
- Availability to travel within the USA.
- Experience using network protocol analyzers and traffic generators is desired.
- Knowledge of SQL and network management protocols such as SNMP is desired.
- Physical layer diagnostic experience and experience with NMS/OSS systems for wireless or microwave equipment are desired.
- Strong problem-solving skills, creativity, attention to detail, and ability to manage multiple tasks and shifting priorities.
Responsibilities
- Provide technical support and troubleshoot customer issues involving microwave and millimeter-wave systems and related network protocols.
- Travel to customer sites to supervise installation, alignment, and commissioning of trial systems.
- Train customer engineers to install and operate the wireless solutions.
- Manage computer systems and hardware through IT and desktop support practices.
- Collaborate with engineering and R&D teams on escalations and product improvements.
- Communicate findings and resolutions to customer engineering teams.
- Prepare technical documentation and reports using Microsoft Office and SQL.
- Investigate and resolve throughput and performance issues on deployed wireless links.
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